a. What courier do you use?i. We use DHL for all UK and global orders as we have found them to be the quickest, safest and most reliable transporter. Please note a signature is required and your package may be held by DHL if no one is present to receive it.b. How long does it take?
i. BESPOKE ORDERS. Once you have placed your order for a personalised bespoke order, you will be notified of an estimated despatch date. Same day delivery does not apply to personalised bespoke products.
ii. Click & Collect orders are available to collect from our Sloane Street store (157-158 Sloane Street, SW1X 9AB) from the next business day after 3pm.
iii. For same day delivery, orders must be placed by 2:00 pm and have a destination within London postcodes EC1, EC2, EC3, EC4, WC1, WC2, SE1, N1, NW1, W1, W2, SW1, SW3, SW7, SW8.
iv. UK orders placed Monday to Friday will be received within 3-5 working days.
v. International orders placed Monday to Friday will be received within 7-10 working days.
Orders received over weekends and holidays will be treated as received the next business day. Please note a signature is required and your package may be held by DHL if no one is present to receive it.
** Please note due to the busy nature of sale season, we make every effort to despatch items within our standard delivery time, however due to volumes we do request up to two additional working days after your order confirmation for your package to be despatched. If for any reason we anticipate a delay beyond this, you will be contacted by Anya’s Assistant.