FREQUENTLY ASKED QUESTIONS

Please fill in an email enquiry sheet which can be found within the ‘Contact Us’ section of the website or alternatively call

+44 (0) 207 501 0177 and ask to speak to one of our web team advisors. Lines are open

9.30am – 6pm Monday – Friday.

Most major credit cards. Visa, MasterCard, and Amex.

Yes. Your online payments are taken securely using the U.K's leading secure payment gateway Datacash and your credit card details are not stored by Anya Hindmarch

Yes. We sell gift vouchers for all our various product ranges (Collection, Bespoke Ebury and Be A Bag). All gift vouchers come in beautiful presentation Anya Hindmarch boxes.

Vouchers are very popular with our Be a Bag range of products as it can be difficult to pick photos for other people, so a gift voucher is ideal. Especially useful if you didn't get an order in time to have it finished by the gift deadline.

The Anya Hindmarch head office can be contacted on:

Tel: +44 (0)20 7501 0177
Fax: +44 (0)20 7501 0170

Email: info@anyahindmarch.com

Delivery time depends on the type of product that you have purchased.  Specific times are detailed on the delivery and returns information tab underneath every item, however please see below for a general guide: 

• Collection - We aim to ship all products within 48 hours
• Be A Bag - We aim to ship all products within 12 weeks
• Bespoke Ebury - We aim to ship all products within 90 days

The shipping charge is based on the cost of shipping the largest item that you have purchased. Additional items incur a small additional cost per item.

We ship worldwide with a doorstep signed for service

To check the status of an order please click on the ‘My Account’ section of the website.

Upon receipt of your order an email confirmation will be sent to the email address provided. Please keep this email: it contains your order reference number which you may need at a later date.

Yes. When entering your personal details you will be given an opportunity to enter any number of different delivery addresses. All the different delivery addresses can be stored in your personal account details for future use.

There may be local duty to pay in relation to your order for imported goods. Local Customs office will inform you if that is the case.