Returns
Anya Hindmarch Ltd is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as it is returned in an unused condition, within 14 days of receipt. Items purchased on-line or via mail order may not be returned to our shops. Before returning any product, you must obtain a Return Merchandise Authorisation (RMA) number. You can obtain an RMA number by emailing your request to info@anyahindmarch.com. Please indicate in your email the reason why the goods are being returned. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse. All items over 200 pounds are security tagged, the security tag must be intact for the return to be accepted.
*Please note that Products that have been made to order such as Be a Bag and Bespoke Ebury can only be returned if they are found to be damaged or faulty.
Please be advised our address for all returns is:
Anya Hindmarch Ltd
The Stable Block,
Plough Brewery,
516 Wandsworth Rd,
London
SW8 3JX
United Kingdom
Providing an RMA number has been obtained and the product is returned in perfect condition within 14 days, you will receive a full refund. However the cost of returning the product is your responsibility.
This policy does not affect your UK Statutory Rights.
Products bought via the website can be returned to our stores (excluding stockists or concessions) for a full refund or an exchange can be made if returned within the 14 days. Please note that ONLY goods bought from our website can be returned for a full refund. Different terms and conditions apply to goods purchased directly from our high street stores.
Repairs
Repairs will be accepted and undertaken free of charge for all faulty bags up to 12 months old. If your bag needs repairing due to wear and tear or is more than 12 months old repairs will be charged for. We will of course provide a quotation for approval before proceeding with any repair work.
Exchanges
Exchanges are subject to product availability and must be within 30 days of the date of purchase. We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check and also if the item is security tagged.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU).
Refunds
Refunds to you will be made within 14 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all European Union (EU) country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.