Dispatch & Delivery
We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Anya Hindmarch is not responsible for delays caused by customs clearance.
We offer complimentary DHL Express delivery to the UK. Orders are dispatched within 2 business days and are normally delivered the next business day between 9am and 5pm. Someone will need to be available to sign for your order, otherwise it will be kept by DHL so that you can rearrange delivery. Please note that there may be a slight delay during the sale period.
Delivery within Europe (excluding UK) costs £20 via DHL. Delivery to Rest of The World costs £30 via DHL and is subject to duties and taxes, see below. Orders for delivery to Europe or the USA will take 3-5 business days, while deliveries to other international countries will take up to 7 business days.
Any delivery dates or order deadlines shown on the Anya Hindmarch website are only a guide to help you receive your Bespoke purchases on time. Please consider local public holidays or delivery restrictions that may impact your delivery time.
Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.
All of our bags come packaged in a protective Anya Hindmarch dust bag. Canvas bags, wash bags and small leather goods will arrive in tissue paper and our signature presentation box. Candles will be wrapped in bubble wrap for protection and will arrive in our signature packaging.
Taxes & duties
If you are ordering for delivery outside the EU, we will remove VAT from the price automatically. We also provide a delivery duty paid (DDP) service for the following countries. This means all relevant local taxes and duties will be included in your order total, shown as a separate line.
Countries covered by DDP service:
- Costa Rica
- Dominican Republic
- El Salvador
- French Guayana
- Hong Kong
- Isle of Man
- New Zealand
- Puerto Rico
- Saint Martin
- San Marino
- Saudi Arabia
- South Africa
- South Korea
- Sri Lanka
- St Kitts & Nevis
- United Arab Emirates
Please note that orders to countries not on this list may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.