Dispatch & Delivery

Dispatch

We aim to dispatch all orders within 2 working days, although there may be a slight delay during exceptionally busy periods including our seasonal sales. Estimated delivery times should be used as a guide only and start from the day of dispatch. Express deliveries will be dispatched within one working day from order date.

Dispatch UK Delivery

Orders to the UK are dispatched with DHL and will take 3-5 business days for standard delivery and 1-2 business days for express delivery. Someone will need to be available to sign for your order, otherwise, it will be kept by the courier so that you can rearrange delivery. If you would prefer not to sign the scanner or paper upon delivery, the courier may leave the shipment and enter a full name as proof of delivery. Please note that there may be a slight delay during the sale period.

Standard Delivery

Enjoy complimentary standard delivery on orders over £200
Standard delivery on orders under £200: £5

Express Delivery

Express delivery when ordering before midday: £8

Express delivery is available on mainline items only and not bespoke and personalised items. Stated lead times will still apply to bespoke and personalised items even if express delivery is selected at checkout. Please note once you have completed your order you will not be able to amend your delivery type.

Our Delivery Partner

We ship all our deliveries via DHL on a tracked service, and a signature is required for delivery. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. In some areas, On Demand Delivery (ODD) allows you to reschedule a delivery and/or remove the signature requirement. To use ODD you require your tracking (shipment waybill) number.

International Delivery

Delivery to Channel Islands and within Europe (excluding UK): £20
Delivery to rest of the world: £55
Orders for delivery to Europe or the USA will take 3-5 business days, deliveries to other international countries will take up to 7 business days.

Bespoke Delivery

Bespoke dispatch dates are shown on the individual product page and delivery timeframes found here. Please note lead times begin once the bespoke design is confirmed and order processed. Lead times shown on our website are for guide purposes only and not intended as confirmation of delivery date. Please consider local public holidays or delivery restrictions that may impact your delivery time.

Fulfilment locations 

Our orders are fulfilled from a number of locations within the UK and Italy. DHL may reference the name Kostelia when our orders are sent from our Italian warehouse.

Tracking

Once your order has been dispatched you will receive a unique tracking link via DHL in order that you can follow the progress of your delivery until it arrives with you.

Taxes & Duties

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. Ensure you select your country to view the correct local market price, delivery times and shipping costs. If you are ordering for delivery outside the EU, we will remove VAT from the price automatically.
If we ship to your destination on a DDP (Delivery Duty Paid) basis, all relevant import taxes and duties will be included in the final purchase price.
We do not provide a delivery duty paid (DDP) service for these countries, please note relevant local taxes and duties may be added – payment is the responsibility of the customer.

Delivery Duty Paid

Please click here to find a list of countries not covered by our DDP (Delivery Duty Paid) service.

Customs Charges

We provide a DDP service on most orders, this means all customs charges are included in the price of your order and no additional charges should be applicable. If your order has been shipped DDP and you are contacted about customs charges once the parcel is on its way, please do not pay and instead contact us immediately. Please click here to find list of countries not covered by our DDP shipping service.

Shipping Restrictions

Due to international trading agreements and regulations, we must adhere to some specific shipping restrictions and therefore some items may not ship to your country. For shipping restrictions, please check the product page under the description.

PO Boxes

Please note we are unfortunately unable to ship to PO boxes.