Coronavirus - Our Latest Update


All of our London stores are now open.

It goes without saying that our first priority is the health and safety of our customers and our staff. We are adhering to Government guidelines so this information may change over the next few weeks.

We will be open for fewer days and hours and will operate with a small team to ensure that limited contact is made and to ensure that our staff travel outside of peak times.

Our current opening hours can be found here

We will be adhering to social distancing guidelines and limiting the number of customers in the shops at any one time as follows:

Bond Street 3 people
Sloane Street 3 people
Pont Street 1 person
Ledbury Road 1 person

All team members will be wearing face masks and gloves. Complimentary disposal masks and gloves will also be available for customers and we ask that you please wear these whilst you are in the shop. We will also have hand-sanitiser at the shop entrance. Every area of the store will be regularly and thoroughly sanitised.

Payment will be accepted by card only and your receipt will be emailed to you to minimise contact. For card payments, all machines will be sanitised before and after use.

We will be offering the following additional services:

  • We can arrange personal appointments in the stores outside the shops opening hours
  • If you would prefer to shop without leaving your home you can of course shop online or we can organise a video call to take you through the collection and offer advice.
  • If you know what you would like to buy we can arrange to have it wrapped and ready for you to collect from our door, we can walk it out to your car or we can deliver it to your home.
  • For any of these services, please call or email one of the stores below

  • Pont Street: +44 (0)207 8389177,
    Sloane Street: +44 (0)207 7300961,
    Bond Street: +44 (0)20 7493 1628,
    Ledbury Road: +44 (0)207 7924427,

    Thank you for your support and loyalty during these unusual times.

    We simply can’t wait to be back doing what we love and we hope to put a smile back on your face.


    Our bespoke collection is still available to purchase, however please note that in the coming weeks some products may take slightly longer to produce. Please see below for the most up to date bespoke lead times.

    Ultimate Boxes - 8 weeks
    Be a Bag - 8 weeks
    Photo Albums - 8 weeks
    Maud - 4 weeks
    Walton - 4 weeks
    Crystal Lab - 2 weeks
    Bespoke Embossing - 2 weeks
    Neeson - 2 weeks
    Walton Basket - 2 weeks

    Contact us

    If you need any more information our Customer Services Team are available on +44 20 7501 0168 or via email at